TO: Tim Cook, CEO
1 Infinite Loop
Cupertino, CA 95014
Re: Apple iMobility Customer Service
Dear Mr. Cook:
I’m writing to you about a problem with my monthly Apple iMobility “MultiPass” subscription service.
The problem is: It sucks.
Let’s start with what Apple promised in its Press Release:
“SAN FRANCISCO — September 8, 2022 — Apple today unveiled Apple iMobility, a single, intuitive app that combines the best ways to get from A to B, all in one place. Apple iMobility is a revolutionary platform aggregating all modes of transportation wherever you live—whether you ride, hail, pool, share or drive—via a convenient flat-rate subscription service, redefining Mobility-as-a-Service…”
One price to get me anywhere in NYC? Everything plus self-driving cabs? Loved the idea. I had lots of choices—DidiMo, Uber, Tesla, Toyota’s CommUt, WayMo, GoNow—but I’d been holding out for Apple. You were late to the game, which meant you were doing it right … right? I was willing to pay a little more for upgraded cars and solo rides, so I happily lined up, in the rain, outside the Soho Apple store for Milla Jovovich to sign my Apple iMobility MultiPass.